If you have any questions or concerns, please contact f-115 Records by email here: shop@f115.ca
Returns
If you wish to return a physical item you have bought, please contact us via email at shop@f115.ca to let us know your intention to return. Digital products are not eligible for return and are considered sold as is and without warranty.
Returns on all merchandise will be accepted within 30 days of delivery if the items are unused, unworn, and unwashed. Records, CDs, and DVDs must remain factory sealed unless they are damaged or defective. All shipping costs and shipping sales tax for returns must be covered by the buyer. Please get in touch with us BEFORE shipping out any returns or we cannot be responsible for any additional fees or costs made in error. If the return is a result of an f-115 Records error, please contact shop@f115.ca for more information.
Please fill out and include the appropriate form on our contact page and return it to the address indicated upon reply, along with the original item.
Exchanges
Unfortunately, we do not handle direct product exchanges due to fluctuating inventory and accounting concerns. If you would like to "Exchange" an item for another item, please place a new order for the item desired and return your original item back to us using the above return instructions. Once your returned item has been received by our warehouse you will receive a refund for the full original item cost, not including shipping and handling. Digital products are not eligible for exchange of any kind.
Privacy
f-115 Records believes that your personal information deserves to be protected. You can browse our site without providing any personal information at all. However, if you want to make a purchase, receive our automated site updates or enter a contest, you will need to provide the necessary details.
What Information is collected
When you make a purchase online, f-115 Records needs to know your name, the delivery address, your email address, your telephone number, and your Paypal account or credit card number and its expiry date. This information allows us to process and track orders. No credit card information is saved on the f-115 Records servers.
Your personal information is also used to send you updates, if you so request, and to notify you if you win a contest, and to send you prizes. We may also use data collected through your personal identification to generate statistics and aggregate reports for internal use. These statistics and aggregate reports do not contain any personally identifiable information. Your identity is kept anonymous.
SSL Security
When you register or place an order, it's done through a secure server. The f-115 Records server uses a data encryption system called "Secure Socket Layers" (SSL) to encode personal information transmitted on the Internet. Thanks to this system, your credit card number and its expiry date become indecipherable while they travel on the Internet.
Cookies
Depending on how you have configured your browser, a small file - a "cookie" - is typically stored on your computer's hard drive. The use of "cookies" or "witnesses" on Internet sites has become the rule rather than the exception, and most browsers are programmed to accept them. Cookies record visit-related information in a small file stored on your hard drive. This information is then used by f-115 Records to simplify your shopping and your navigating. Cookies also store information related to your "travels" on our site. They do not have the required capability to gather other information on your hard disk.
f-115 Records feels that your personal information should be just that - personal. f-115 Records does not sell, rent or make available visitors' non-aggregated specific personal information to anyone other than f-115 Records.
Warning
The efforts made by f-115 Records to protect the personal information that travels on or through its Internet site do not absolve users from assuming the risk that the confidentiality of that information might be broken. Accordingly, f-115 Records disclaims responsibility with respect to damages you may incur as a result of information exchanges with f-115 Records on the Internet.
f-115 Records reserves the right to transmit personal information if required to do so by law or by virtue of regulations or to protect its rights as well as those of the f-115 Records site users and of its commercial partners.
Security is on our mind as well as yours!
The security related to credit card transactions is essential to the proper management of electronic trade. Accordingly, f-115 Records insists on making those transactions as reliable and secure as possible. Any failure in our security system could have very serious repercussions on our operations and on the confidence, our customers place in us. Consequently, f-115 Records does everything within its power to stop credit card fraud and to protect transactions effected through its Internet site.
Shipping Information
All orders are shipped from Canada.
Please allow 1-5 business days for processing orders.
When automatic quotes are implemented, by entering your Country, Province/State and Zip/Postal Code (where applicable) and then clicking on the “Get Quote” button, the system will give you shipping prices and service options.
Any delivery times published by the shipping services are approximate, and some orders take longer to be delivered. Your patience is appreciated!
Orders are shipped using Canada Post. Tracking is added to orders when possible.